TrustBuilder handles millions of authentications a day at EUROCONTROL

Mission critical and robust

These authentications are very sensitive and mission critical to EUROCONTROL. “If these authentications did not happen, that could cause disruption,” said Zdravko Krastev. That’s why the access management system is also isolated from the EUROCONTROL network. Only the WebSEAL servers are allowed to receive traffic.

Most of the authentications happen between applications, without human intervention. “Each of these applications has different permissions and authorizations, but first they have to be authenticated. That is done by ISAM with the help of TrustBuilder.” Currently, authentication happens on the basis of tokens or certificates, but EUROCONTROL is also investigating other authentication mechanisms such as One-Time Passwords (OTP) via SMS. This is also one of the many authentication mechanisms TrustBuilder supports.

On a daily basis, millions of these authentications are handled by TrustBuilder. “The solution is very robust and performs very well,” said Zdravko Krastev. He is also positive about the collaboration with TrustBuilder. “The solution is so robust that we rarely need to call on TrustBuilder. When we have upgrades to the system, we work closely together, and so far these projects have always been delivered on time and with the expected result. We are very happy with our partnership with TrustBuilder.”